Helpful information for applicants and tenants throughout the rental process.
Whether you’re preparing to apply for a property, getting ready to move in, or already living in a home managed by Faith Property Management, these resources are designed to help you understand what to expect and where to go when you need assistance.
HOW TO APPLY FOR A RENTAL
Found a property you’re interested in? The first step is to complete our online rental application.
Before applying, review the property listing carefully to make sure the rental meets your needs, including the monthly rent, location, availability, parking, utilities, pet policies, and other property details.
When completing your application:
- Provide accurate and complete information
- Include all requested applicants and occupants
- Have your employment and income information available
- Provide your current and previous rental information where requested
- Include references and supporting documentation as required
- Make sure your contact information is current
Providing complete information can help avoid unnecessary delays in reviewing your application.
DOCUMENTS YOU MAY NEED
The documentation required may vary depending on the property and your individual circumstances.
Applicants may be asked to provide items such as:
- Government-issued identification
- Proof of employment
- Recent pay stubs
- Proof of income
- Employment contact information
- Current or previous landlord information
- Rental references
- Credit-related information or authorization
- Additional supporting documentation where reasonably required
Please only submit documents requested as part of the application process.
If additional information is needed, a member of our team will contact you.
UNDERSTANDING RENTAL DEPOSITS
Residential tenancies in Ontario are subject to provincial rules regarding deposits and rental payments.
Depending on the tenancy, you may be asked to provide a rent deposit as part of the leasing process.
Before making any payment, make sure you understand:
- What the payment is for
- The amount required
- When payment is due
- The accepted payment method
- How the payment will be applied to your tenancy
Faith Property Management will provide applicable payment instructions as part of the lease and move-in process.
Never send money based solely on information from an unofficial listing, social media account, or third party claiming to represent Faith Property Management.
TENANT INSURANCE
Tenant insurance helps protect you financially in the event of circumstances such as theft, accidental damage, fire, or other unexpected events.
A landlord’s property insurance generally protects the building itself—it does not necessarily protect your personal belongings or provide liability coverage for you.
Your lease may require you to maintain tenant insurance throughout your tenancy.
A typical tenant insurance policy may include:
- Coverage for personal belongings
- Personal liability coverage
- Additional living expenses following certain insured losses
Speak with an insurance provider to determine the coverage that is appropriate for you.
GETTING READY TO MOVE IN
Once your application has been approved and your lease has been completed, we’ll provide information regarding your move-in.
Before move-in day, make sure you have completed any required steps, which may include:
- Signing all required lease documents
- Paying required rent or deposits
- Arranging tenant insurance
- Setting up utilities where applicable
- Confirming your move-in date and time
- Reviewing building or property-specific instructions
- Updating your address with relevant organizations and service providers
You should also review the condition of the property when you take possession and promptly report any concerns according to the instructions provided by Faith Property Management.
MOVE-IN CHECKLIST
Use this checklist to help prepare for your new home.
Before Move-In
- Confirm your lease has been signed
- Confirm all required payments have been made
- Arrange tenant insurance
- Set up any utilities for which you are responsible
- Confirm your move-in date
- Arrange movers if required
- Review parking and access instructions
On Move-In Day
- Collect keys or access credentials
- Review the condition of the property
- Test important fixtures and appliances
- Take note of any existing damage or concerns
- Make sure you know how to contact management if assistance is needed
After Moving In
- Update your mailing address
- Familiarize yourself with garbage and recycling procedures
- Review property or building rules
- Keep your lease and important tenancy information somewhere accessible
MAINTENANCE REQUESTS
If you live in a property managed by Faith Property Management and something requires repair or maintenance, please notify us as soon as reasonably possible.
When submitting a maintenance request, include:
- Your name
- Property address
- Unit number, if applicable
- A clear description of the issue
- When you first noticed the problem
- Photos where they may help explain the issue
- Your preferred contact information
- Any relevant access information
Providing detailed information can help our team assess the issue and coordinate the appropriate next steps more efficiently.
WHAT IS AN EMERGENCY?
Some property issues require more immediate attention than routine maintenance.
Examples may include:
- Active and significant water leaks
- No heat during cold weather
- Major electrical concerns
- A serious security issue involving the property
- Conditions presenting an immediate risk to people or significant property damage
If there is an immediate threat to personal safety, fire, suspected gas leak, crime in progress, or another emergency requiring police, fire, or medical assistance, contact the appropriate emergency service first.
Routine matters such as cosmetic repairs, appliance issues that do not create an immediate hazard, or minor maintenance concerns should be submitted through the normal maintenance process.
COMMUNICATING WITH YOUR PROPERTY MANAGER
Good communication helps tenancy-related issues get resolved efficiently.
When contacting Faith Property Management:
- Identify yourself and the property you are contacting us about
- Provide enough information for us to understand the request
- Include photos or documents where appropriate
- Keep your contact information up to date
- Notify us promptly about significant property issues
- Use the appropriate contact or maintenance channel whenever possible
Our team will work to respond and coordinate next steps according to the nature and urgency of your request.
FREQUENTLY ASKED QUESTIONS
Does submitting an application guarantee I will get the property?
No. Submitting a rental application does not guarantee approval, reserve a property, or create a tenancy.
Applications are reviewed based on the information provided and the requirements applicable to the property.
How long does an application take to review?
Processing time can vary depending on the application, how quickly supporting information can be verified, and the number of applications received for a property.
Providing complete and accurate information can help avoid delays.
Can I apply before viewing a property?
Application and viewing requirements may vary by property. Review the individual rental listing or contact our team for details.
What happens if my application is approved?
If your application is approved, Faith Property Management will provide instructions regarding the lease, required payments, tenant insurance, move-in arrangements, and any other applicable requirements.
Are pets allowed?
Pet information varies by property. Check the individual listing for information applicable to the rental you are considering.
Are utilities included in the rent?
This varies by property. The rental listing and lease documentation will identify which utilities, if any, are included and which are the tenant’s responsibility.
How do I report maintenance?
Tenants living in properties managed by Faith Property Management should use the designated maintenance request process or contact our team using the instructions provided for their tenancy.
What if I need to contact Faith Property Management about something else?
For general questions or tenancy-related assistance, contact our team and provide your name, property address, and details about your request.
Need Help?
Whether you're applying for a rental or already living in a Faith Property Management property, our team is here to point you in the right direction.